Basic website hosting is included with all plans, if needed. We recognize that many of our customers already have hosting services in place, either through their own server or through a third-party vendor, but some prefer to package it with one vendor. Our secure hosting limits the number of customers per server and provides exceptional customer support.
Servers are maintained off-site with our outstanding hosting parter in Washington state complete with data backup, 24/7 technical support and industry standard uptime guarantees. All websites are serviced with unmetered bandwidth and file size restrictions.
We are based in Houston Texas, and provide website hosting services to the entire USA.
For more information, check our FAQ below.
An important note for customers: We do not provide email support services. We highly recommend either Google or Microsoft for email services for anyone not using Exchange or some other enterprise level solution.
Why don’t you provide support for email?
All our support, other than emergency technical support, is provided during normal business hours (8 a.m. – 6 p.m., Monday – Friday) and email is a 24/7 job. Additionally, there are numerous services that provide outstanding email service for very little cost. Unlike in years past when email meant having an Exchange server, companies like Google (Gmail) and Microsoft (Outlook) have reasonable plans for every business size.
Does website hosting include backup?
Yes. Our sites are backed up continuously and we can restore anything from a single file to an entire website in minutes as needed.
Do you host your own servers?
No. We use cloud services provided through Vivio Technologies, an outstanding company based in Washington state.
Do you provide SSL security certificates for websites that need them?
Yes. We can secure any website with an SSL certificate to insure secure encryption of website traffic. This is an add-on service to our annual plans only. The cost is $300 per year and includes installation and annual renewal of the certificate. Contact us for more information or to sign up.
Do you provide backup or redundancy for websites you do not host?
Not at this time.
What happens to my website if I cancel my maintenance plan with hosting?
If you host our website with us, we provide 15 days for you to move your website to a new vendor. We will be happy to assist you with that move if necessary. After 30 days, your website will be removed from our servers permanently.
Site Mender is based in Houston Texas, and provides services throughout the USA.